Better Homes & Offices Cleaning Service - Your Trusted Home Cleaning Partner
Terms & Conditions
Better Home & Offices Cleaning Service is a New York Cleaning Company. Our contractors use Cleaning
products that are environmentally safe, nontoxic and biodegradable. In extreme conditions where there
is a buildup of moldy residue or hard water stains we reserve the right, with your permission, to treat
with Clorox Bleach. If you are allergic to Clorox or experience reaction to Clorox Bleach kindly notify the
company before your scheduled appointment
PAYMENTS
Customers must submit payment in advance of their cleaning appointment. Our company would love to
perform a WALK THROUGH for every booked cleaning, however this is not possible. This is the reason
for our booking system. Customers can list/note areas or tasks to be cleaned. We have the right to
dispatch one cleaner or more. If two cleaners are dispatch your cleaning time is divided by the amount
of Contractors. We accept Visa, MasterCard, Discover, Venom and PayPal. If a recurring Customer
wishes to reschedule or cancel services this must be done 24 hours in advance of your confirmed
appointment. The company must receive your request via email, text message or calling the company
directly.
REFUND
No refund claim will be honored once the cleaning is completed.
If a customer is dissatisfied with a completed job the customer must notify the company within 24
hours. This will allow the company time to review the complaint on both ends.
A refund will be issued only if a customer cancels a booked cleaning with the allotted time of 24 hours. If
a customer submitted payment and the company confirmed payment received.
A refund will be issued without review if a contractor did not turn up for a confirmed appointment for
which the company received payment.
CANCELLATION
The client agrees to pay the full amount of the agreed visit:-
[1] If the customer cancels or changes the date/time less than 24 hours prior to a confirmed cleaning.
[2] The customer failed to provide access to the contractor to gain access to the property/premises. This
prevented the contractor from carrying out services.
[3] If there is a problem accessing the premises or property by opening locks, door/gate.
If the keys provided by customer did not work.
If keys provided by customer are known to poise problems or require special effort.
.Customer must bring this to the attention of the company at the time of booking. There is an area on
the booking page to add concerns or leave a note.
[4] If the customer needs to reschedule an appointment or change the arrival time, the company will
extend accommodation to assist. A minimum of 24 hours is expected. Please note the company cannot
guarantee that the same contractor will be available if changes are not made within the 24 hours
window. All changes are subjected to availability/openings.
[5] In case of imminent weather changes for e.g. snowstorm or heavy rain, your scheduled cleaning may
have to be rescheduled. A representative will reach out to you via email or text to offer an alternative
plan or update.
CHECKLIST
Our company does provide a checklist. We do ask all clients to draft a TO DO LIST of priority tasks or
areas to be cleaned. This list is to ensure your cleaning requests are carried out or which requests were
completed within the booked time. Be realistic with your list. Your provider will clean from your list only
task/areas that can fit into the allotted time booked. Thus is the reason your TOP PRIORITIES are
required.
EQUIPMENT
If a customer request that we bring our own vacuum we will, however there is a charge or fee. Please
check booking page. Maintenance and repair of vacuums are expensive. If a customer provides their
own cleaning equipment we ask that the following be considered.
[1] Equipment should be safe to use.
[2] Equipment must be in working condition.
[3] Contractors will not repair or troubleshoot.
[4] No obvious wires or frays cords.
[5] If equipment require clear and precise instructions to operate. Kindly demonstrate if available or
leave directions.
[6] If the equipment goes out or stop working our company cannot be held responsible for non-
responsive cleaning equipment.
CLAIMS
The Company’s liability insurance guarantees coverage to our contractor working on behalf of our
company.
Proof of a confirmed booking to which a payment was submitted.
The customer agrees that due to services offered the company will approve claims reported with 24
hours.
If a cleaning was done on the weekend a claim is required to be submitted Monday morning or as soon
as possible within a timely manner will result in your claims be denied.
While cleaners make an effort to be cautious accidents do happen. For this reason the company offers
these suggestions.
Valuables and family heirlooms are removed for safety until the cleaning is completed.
Valuables such as jewelry, money and credit card be placed in a safe place and not left out in the open.
If an item cannot be replaced the company will credit the customer with the item’s present cash value
toward similar purchase and source. This will be done upon confirmation for services rendered.
The company will not accept responsibility for damaged due to faulty wires or installation.
Unprofessional cover up of obvious old damages, chipped or broken marble, tile, granite, wood flooring
or furniture. Improper hanging doors, shelves, cupboard, blinds or overhead danger.
Lost or misplaced keys by our contractor will be replaced per location liability no more than $30
replacement fee.
COMPLAINTS
We value all our customers regardless of Zip code. We take your concerns and feedback seriously. If you
are not pleased with a particular contractor notify us immediately. If you are not happy with the quality
of your cleaning, notify us as soon as possible. Our goal is to leave your home/apartment in a
satisfactory manner. Contacting our Company is done by email, test messaging or phone. Our providers
travel by public transportation as part of our Company’s carbon footprint. We ask that you allow our
cleaners additional time to maneuver the subway system safely to get to your appointment. Contractors
do run into overtime on jobs they were not booked for extra time. This may result in your job getting
pushed back. Kindly understand we are trying to please everyone and not done on purpose. Contractors
may also need to grab a bite in between jobs. Even though our booking allows our contractor a grace
period anything can change it. We do however keep in contact with our customers on the appointment
date to notify them of any change to arrival time. You will be notified if your cleaner is running late.
Office
212-447-4078
Cell
917-776-9467